Online Dispute Resolution (ODR) Scheme – MSEFC Rupnagar
The Micro and Small Enterprises Facilitation Council (MSEFC), Rupnagar, operating under the aegis of the District Industries Centre (DIC), administers the Online Dispute Resolution (ODR) Scheme—a specialized institutional framework designed to expedite the resolution of delayed payment disputes for Micro and Small Enterprises (MSEs).
Digital Dispute Resolution Framework
By leveraging digital platforms, the MSEFC ODR mechanism transitions conventional dispute resolution into a streamlined, tech-enabled workflow. It facilitates structured communication, negotiation, and mediation between suppliers and buyers.
This modern infrastructure mitigates procedural delays, eliminates geographical barriers, minimizes physical appearances, and enhances overall case-management efficiency.
Statutory and Legal Foundation
Operated in strict accordance with Sections 15 to 18 of the Micro, Small and Medium Enterprises Development (MSMED) Act, 2006, the scheme provides eligible MSE suppliers with a robust legal remedy against delayed settlements.
Pursuant to Section 18, the Council acts as a statutory authority to steer disputes through a definitive two-tier process: mandatory initial conciliation to foster mutual settlement, followed by binding arbitration if conciliation proves unsuccessful.
Fostering a Robust Business Ecosystem
The DIC Rupnagar is committed to strengthening ODR implementation by driving corporate awareness, encouraging stakeholder cooperation, and safeguarding the procedural integrity of the dispute process.
Through these modernized dispute resolution practices, MSEFC Rupnagar reinforces institutional trust, protects enterprise capital, and materially enhances the Ease of Doing Business framework within the region.